Shipping policy
Last updated: October 1, 2026
Where we ship
The continental United States only. We do not ship to Alaska, Hawaii, US territories, military addresses or outside the United States. Transit to those destinations is longer than we are willing to promise for a live product.
When we ship
Mondays and Tuesdays only, so nothing sits in a carrier warehouse over a weekend. Orders placed Wednesday through Sunday go out the following Monday.
How long it takes
Typically 2 to 5 days in transit from California, depending on how far you are.
What it costs
- 4 jars or more, including every box: free
- 1 to 3 jars: flat $11.95
- Express: $15.00
Free shipping is calculated on the order after any discount.
How it is packed
A curbside-recyclable insulated liner and a cold pack in every box. No dry ice, no styrofoam.
A warm box is normal
The cold pack is often soft on arrival and the jars may be at room temperature. That is expected: fermented vegetables are preserved by their own acidity and salt. Refrigerate on arrival; unopened jars keep for about six months. Open the first jar over the sink, as live cabbage produces carbon dioxide.
Damage in transit
Email a photo to hello@wellferment.com within 48 hours of delivery and we replace the affected jars on the next shipping day. See our Refund Policy.
Tracking
You receive a tracking link by email when your parcel is dispatched.
First-batch reservations
If you reserved a spot in our first batch, nothing ships yet and nothing is charged. We will email you when the batch is ready.





